Amazon Ditches ‘Just Walk Out’ Technology in U.S. Stores for Easier and More Convenient Shopping Experience

Amazon discontinuing use of ‘Just Walk Out’ technology at grocery stores

Amazon has made the decision to discontinue its “Just Walk Out” self-service technology at Amazon Fresh stores in the United States. This technology allowed customers to quickly and easily grab items and leave without waiting in a checkout line, as their selections were tracked by sensors and cameras. In its place, Amazon is introducing the “Amazon Dash Cart,” which enables shoppers to scan items, place them in the cart, and pay automatically to skip the checkout line.

According to Jessica Martin, an Amazon spokesperson, the company has redesigned several Amazon Fresh stores over the past year with the goal of improving the shopping experience by offering more value, convenience, and selection. Customers have expressed a desire for easier access to nearby products and deals, the ability to view receipts while shopping, and monitor savings during their visit. The Amazon Dash Cart aims to address these concerns by providing these benefits.

While “Just Walk Out” technology is being discontinued at Amazon Fresh stores in the U.S., it will remain in place at Amazon Go stores and smaller Amazon Fresh stores in the U.K. In 2021, Amazon opened its first cashier-less physical grocery store in London, marking a significant expansion of this technology outside of North America.

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